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Notes on the digital guest experience

Essays, playbooks, and field notes on running a hostel or boutique hotel in an AI-native world. Updated monthly.

Playbook16 Apr 2026· 7 min read
What is a digital guest concierge? A plain-English guide for boutique hotels and hostels
A digital guest concierge is an app your guests chat with instead of queuing at reception. Here's what it actually does, how it differs from a printed handbook or a WhatsApp number, and what to look for if you run a hostel or boutique hotel.