Listen
Multilingual guest chat, out of the box.
Guests ask in their own language; your front desk reads it translated in real time. A quiet bridge between world travelers and local hospitality — in their native tongue.
A quiet digital concierge
The hostel, in your pocket.
A digital guest concierge that handles guest relations in five languages — so your front desk can breathe. Built for boutique hostels, small hotels, guesthouses, and aparthotels.
Built for boutique hostels, independent hotels, guesthouses, aparthotels, and short-term-rental operators.
No download
Runs in the browser. Installs like an app.
Guests scan a QR code on arrival and they're in — no App Store, no sign-up, no downloads. The experience is a Progressive Web App (PWA): lives on the home screen, works offline, zero gatekeepers.
Guide
A digital handbook that adapts.
Replace stacks of printouts and dead PDFs with a living guest handbook — Wi-Fi, check-out, breakfast, house rules — tuned to your property, dynamic to the question.
Whisper
24/7 guest relations, without the burnout.
Guests get answers at 3 AM. Your receptionist gets to sleep. The concierge is quietly available when needed, invisible when not — the ultimate ambient assistant.
Common questions about digital guest concierges.
What is a digital guest concierge app?
A digital guest concierge is a web or mobile app that gives hotel and hostel guests instant answers to the questions they usually ask at the front desk — Wi-Fi password, check-out time, breakfast hours, local recommendations. hostl delivers this as a Progressive Web App accessed via QR code, with multilingual chat and a living handbook.
How is hostl different from WhatsApp or a printed handbook?
WhatsApp still requires your staff to answer every message; a PDF handbook doesn't update and doesn't translate. hostl combines an ambient AI assistant, a structured handbook, and one-tap escalation to real staff — so guests get instant answers and your team only sees the questions that actually need a human.
Which languages does hostl support?
hostl launches with English, German, Spanish, French, and Portuguese across the landing and the guest-facing app. Guest messages are translated and routed in real time, so your front desk reads every conversation in their working language.
Do my guests need to install an app?
No. hostl is a Progressive Web App. Guests scan a QR code, open a link, and they're in. If they want, they can add it to their home screen in one tap — no App Store, no sign-up, no friction.
What kind of property is hostl for?
hostl is designed for boutique hostels, small independent hotels, guesthouses, aparthotels, and short-term-rental operators who care about guest experience but don't have the team or the budget of a global chain.
How does hostl handle guest data and GDPR?
hostl collects the minimum needed to run the guest conversation. On the landing page we use Cloudflare's cookieless Web Analytics (no personal identifiers, no cross-site tracking, no consent banner needed). Guest data in the app is encrypted in transit and at rest, hosted in the EU, with per-property privacy notices inside the product.
Can hostl integrate with my PMS or booking system?
Integrations with common hospitality PMS platforms are on the roadmap. Today hostl is designed to run alongside any system — the QR entry point is property-specific, and staff can escalate conversations via WhatsApp and phone.